Community Manager (NYC)

Location: New York, NY

Department: Social Media

Type: Full Time

Min. Experience: Entry Level

We are searching for a rock star Community Manager to work on our team bringing several big brands to life on various social platforms.  This is someone who loves to work hard and play hard. They have a passion for social and content and can effectively manage social activations from community management to content strategy. The Community Manager is vital to the brilliant execution of our social campaigns through the effective use of team-work, creativity, agency process and communication.

Responsibilities include:

  • Community Management on social platforms including (but not limited to) Facebook & Instagram.
  •  Assist in the day-to-day management of assigned account(s) by working effectively with their Supervisor and our cross-departmental team to deliver top-notch creative work, while managing internal and client expectations & timelines appropriately.
  • Actively participates and contributes to social competitive analyses, audit, content strategy and partners effectively with creative on content creation.
  • Dig into social tools native to the platform, as well as learning new advanced social tools and reporting on basic social key performance indicators (KPI’s)
  • Deliver effective oral presentations (over the phone and in person) with professionalism and business maturity
  • Evaluate creative against approved briefs through a thorough understanding of brand & creative strategy with strict attention to detail.
  • Create dependable, organized, and clear communications at all levels and across all departments.
  • Establish trust-based client relationships by effectively and accurately conversing with clients and delivering against their objectives & needs.
  • Proactively problem solves with oversight from manager and escalates issues as appropriate.
  • Demonstrate deep understanding of agency process, departments and how to effectively get work done on time and on budget.
  • Collaborate well with external agency partners to drive integrated programs.

Experience Required:

  • A passion for social – a must!
  • Four year degree (marketing degree preferred)
  • Has experience working as a community manager and managed large scale social activations.
  • 1-2 years marketing/ad agency internship experience preferred.
  • Ability to consistently perform & keep cool under pressure in a fast-paced environment both as an individual contributor, as well as an individual in a team environment.
  • Proficiency in PowerPoint, Word, Excel, Facebook, Instagram, Twitter & Snapchat.
  • Understanding of basic analytics, reporting and KPI’s for client business.
  • Exceptional time management and organizational skills.
  • Strong verbal and written communication skills.
  • Strong client-service orientation and team player attitude.
  • Flexible to evolving responsibilities and last-minute changes.
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