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Director of User Experience (LA)

Position Summary

The Director UX will lead the User Experience team on digital product design & strategy creating products used by millions of people every day. They oversee cross-functional teams through research, strategy development, concepting, product definition, and design. In addition to a team lead, we need someone who can be a strategic product owner, a team player, and a skilled client partner.


Essential Job Duties and Responsibilities

  • Manage, develop, mentor and recruit experience design talent.
  • Participate in local events to develop a network of experience designers, interaction designers, and product managers.
  • Work with creative, account, and project management leadership to ensure engagements are structured to deliver quality work, on time and on budget.
  • Work with PMs to define project process, milestones, schedule, deliverables.
  • Participate in new business efforts, define an experience design perspective and process that will help win new clients and set client projects up for success.
  • Provide strategic oversight over experience design on client engagements.
  • Lead experience design on client projects.
  • Conduct User interviews, stakeholder interviews, user testing, competitive analysis, work with strategy to develop insights and strategic brief.
  • Create prototypes, wireframes, and other design artifacts to drive the experience design and definition of a project.



  • Bachelor's Degree or equivalent experience (Marketing, Advertising preferred).
  • 10+ years of experience in a UX/design/creative role within an agency environment.
  • Experience creating interfaces, large-scale digital experiences, or applications.
  • Candidates must be well-versed in user-centered design methods and techniques.
  • Risk taking in design, pushing past the obvious, and making something you love.
  • Intermediate to expert level in: Sketch, InVision, Framer, Adobe CS or other tools for generating wireframes and specifications.
  • Solid understanding of how mockups translate to code.
  • Experience with senior clients. Someone who is an expert at handling themselves and our clients in every imaginable situation.
  • Excellent analytical and process-oriented skills.
  • Excellent verbal and written skills.
  • Flexible and adaptable, able to change and alter according to changes in projects or business environment.
  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines.
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.


Supervisory Responsibilities

Direct Reports

  • Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.

Indirect Reports

  • May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

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